Scale Self Service Guide

Some of the most common problems we see with our customers are fixes that you can check yourself! Before you place a call to your service provider, walk through the scale self service guide:

Self Troubleshooting

  • My Display will not light up

    • Is the indicator plugged in?
    • Is there power to the indicator
    • Look for an on / off button on the indicator that may have been switched
    • Check for any lose connections between the power source and the scale terminal
    • If a Mettler Toledo IND570 / IND780, is the screen saver function on
  • I cannot “0″ my scale

    • Is the scale in Net Mode?
    • Is the scale weight drifting one way or the other?
    • Are you out of the “0″ range appropriate for your scale?
  •  My weight is off from what it is supposed to be

    • When was the last time you had your scale calibrated?
    • Is there any material preventing the scale platform from pushing on the load cell
    • Do a visual inspection of the scale to ensure there is no damage
    • Is the scale level?
  • How can I decrease the chance of Operator Errors?

    • Always ensure to train operators on correct scale functions such as:
      • Differences between 0 and Tare
      • Where to place the weight
      • Wait until the readout has “settled”
  • When should I just turn the scale on and off again?

    • Scale will not power up
    • Indicator is “hung”
    • Showing “–” or “e”


Now that you’ve checked this….